Contact us

If you have any questions please do not hesitate to contact us via our email info@mittensgrooming.co.uk or fill in the form below

Frequently asked questions

Browse our frequently asked questions to find the answers you need. 

Sessions typically take 1.5 to 2 hours, depending on the service and your cat’s comfort level. For first time please allow up to 2 hours.

Please keep your cat indoors before I arrive, and avoid feeding them at least 2 hours before the session. When it’s time for the grooming, I’ll need a quiet, safe space to work in—preferably a room with doors, like a bathroom or conservatory. I’ll bring along my folding table, so all I need is a comfy spot to safely groom your cat. This preparation will help keep everything calm and comfortable for your cat!
It’s totally up to you! Some cats feel more comfortable with you nearby. Your soothing voice and gentle touch can help keep them calm during the session. There may be times when I’ll ask for a little help holding your cat, but otherwise, you can stay as involved (or not) as you’d like!
I am professionally trained to handle cats safely and with minimal use of aids. My goal is always to keep your cat as comfortable as possible. However, if a cat becomes too stressed or aggressive, I may use a soft muzzle to protect both myself and your cat from potential injuries. Your cat’s safety and comfort are always my top priority.
I always do my best to groom every cat, even those with a bit of an attitude! If your cat tends to get anxious or aggressive, I use a calming spray to help them feel more relaxed. Please let me know if your cat has shown any aggressive behavior like biting, scratching, or growling in the past. Depending on how severe the behavior is, I may recommend grooming your cat after it’s had calming medication prescribed by your vet to ensure a safer, more comfortable experience for everyone.
If your cat has fleas, I recommend contacting your vet for the right treatment and giving it at least 48 hours before your grooming appointment. It’s also important to treat your home for fleas. If I find live fleas on your cat during the grooming session, I’ll still complete the groom but will charge an extra fee for the additional cleaning and disinfecting of my tools and equipment. Your cat’s health and comfort are my priority, and I want to make sure to provide a clean and safe environment for both of us!
I tailor each grooming session to accommodate your cat’s health, including arthritis, chronic pain, or skin sensitivities. Please inform me beforehand.
I suggest helping your cat feel calm and comfortable in the area where we’ll be grooming. It might be a good idea to give them a little time to relax first.
Regular grooming is important for your cat’s health! It helps keep their coat free from mats, keeps their paws healthy, reduces shedding, and even helps with allergies. Plus, grooming can prevent hairballs, which many cats (and owners) would rather avoid! It’s a great way to keep your cat feeling comfortable and looking their best.
This depends on your cat’s breed and coat type. Regular grooming helps reduce shedding and mats, and I’ll guide you based on your cat’s needs.
Yes, it is! Professional grooming offers many benefits for your cat, including reducing shedding, preventing matting, and maintaining a healthy coat. Groomers can also check for skin issues, parasites, and overall health concerns that might go unnoticed. For cats that dislike bathing or brushing, a groomer provides a calm, stress-free experience tailored to their needs, ensuring they feel comfortable and pampered.
Yes, I specialize in working with anxious cats. I’ll take it slow and use gentle techniques to ensure they feel safe.
Yes, especially for first-time groomings, I focus on making the experience positive and may take multiple sessions to complete the grooming.
Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
I will ask detailed questions about your cat’s health, behavior, and grooming history to recommend the best service for them.
To secure your appointment, I ask for a £40 deposit within 24 hours of booking. The balance is due immediately after the grooming session, and you can pay by cash or bank transfer—whichever works best for you.
If you live outside of London or have any additional questions please do not hesitate to contact us via our email info@mittensgrooming.co.uk or fill in the form below

Full Dry Groom - From £70

  • Allow at least 2 hours for the visit.
  • For those who love water – a refreshing and thorough grooming experience.
  • Two warm washes for a deep, refreshing clean.
  • Full-body massage to relax and soothe your pet.
  • Conditioning treatment for a soft, healthy coat.
  • Towel drying, followed by blow drying if tolerated.
  • Thorough groom-through, removing most of the dead undercoat for a sleek finish.
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Matted coat disclaimer

All cats can develop mats. Matting and, even worse, pelting cause discomfort to your pet, pulling on the skin and restricting air circulation. The cat may become aggressive and dislike being stroked or touched. Their behaviour can change because of the constant pain they are experiencing.

 Skin conditions are not visible due to a matted coat, which, after clipping, can appear as irritation, redness or soreness.

 Cats’ skin is very thin and great care is taken when shaving out mats. However, there is a risk of nicks and cuts, patchiness and hair loss, uncovering existing skin conditions. You agree to the risk involved during this procedure.

Mittens Grooming will not be liable for uncovering any preexisting  conditions caused by a matted /pelted coat and any subsequent medical treatment that may be required because of coat removal.

Clipping a cat’s coats can result in hair regrowth failure and changes in colour and texture. It can take up to 6 months or more for a full regrowth. 

Please be aware that this procedure will drastically change your cats appearance and sometimes it affects their behaviour as well as behaviour of other pets in the house towards them.

Your cat will need extra protection in the cold winter months and in the hot summer months, especially if it is an outdoor cat.

Consent to remove the matted coat on understanding the above problems can happen.

Repeated matting and pelting of the coat cause unnecessary stress and ill health to your cat. 

Prevention is the best way forward, so we will recommend a regular grooming schedule and advise on home grooming techniques to keep your cat knot and matt-free.